Frequently Asked Questions
Everything you need to know about your K-Beauty journey.
Are your products 100% authentic?
Yes, we guarantee that all products are 100% authentic and sourced directly from authorized distributors and manufacturers in South Korea.
How long does international shipping take?
Standard international shipping typically takes 7-14 business days, while express shipping options can deliver your K-beauty favorites within 3-5 business days.
What is your return policy for skincare items?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
How can I check the expiration date on my products?
Korean products usually display the manufacturing date (제조) or the expiration date (까지). If you see '까지', that is the date the product expires.
Do you provide free samples with orders?
We love sharing new products! Every order includes a selection of free samples so you can discover your next favorite Korean skincare step.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and partner with trusted payment processors like PayPal, Stripe, and major credit card providers to ensure your data is protected.